Jobright is a personal AI job search agent that simplifies and accelerates the job search process. The Customer Service Representative serves as a first point of contact by addressing customer inquiries, resolving or escalating issues, documenting and following up on cases, and communicating recurring feedback internally.
Why Join Us
• Build real, production AI agents used by real users
• High ownership and impact
• Work at the intersection of AI, agents, and product
• Shape how people experience AI-driven job search
Responsibilities
• Answer customer questions through phone, email, chat, or approved support channels
• Explain services, policies, and next steps clearly and accurately
• Resolve routine requests and escalate issues that require specialised support
• Document customer interactions and outcomes in internal systems
• Follow up on open cases and communicate progress to customers
• Maintain a calm, professional, and empathetic approach
• Share recurring customer feedback with operations and product teams
• Meet service quality and response-time expectations
Qualification
Required
• Strong verbal and written communication skills
• Customer-focused attitude with patience and empathy
• Good judgement, problem-solving, and attention to detail
• Ability to learn procedures and digital support tools quickly
• Ability to organise work and handle multiple customer requests
• Reliable internet connection and a suitable remote work environment in Canada
Preferred
• Previous customer-facing experience in service, retail, hospitality, or support
• Familiarity with CRM, ticketing, or contact-centre tools
• Experience working effectively in a remote team