Job Summary:
Manage end-to-end payroll processing for assigned countries within a client-facing BPO environment, ensuring accuracy, timeliness, and compliance with statutory requirements. Collaborate with cross-functional teams and external vendors to resolve issues, support audits, and drive continuous improvement. Success in this role requires agility, attention to detail, and the ability to navigate complex, multi-country payroll scenarios with speed and precision.
Key Responsibilities:
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Execute monthly payroll cycles with a focus on accuracy, timeliness, and compliance
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Reconcile payroll data across finance and HR systems to ensure consistency and audit readiness
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Handle complex payroll queries and escalate issues appropriately to internal or client stakeholders
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Prepare statutory filings and support internal/external audits and compliance reviews
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Collaborate with country HR teams and third-party vendors to ensure alignment on payroll inputs and timelines
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Identify and implement process improvements to enhance payroll efficiency, accuracy, and service delivery
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Maintain documentation and controls in accordance with client policies and regional regulations
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Job Qualifications:
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Bachelor’s Degree in Accounting, Finance, Human Resources, or a related field
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1 - 5 year of experience, preferably with exposure to multi-country operations across SEA and ANZ.
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Strong proficiency in both Mandarin and English languages due to supporting markets including China.
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Solid understanding of payroll legislation, taxation, and statutory reporting requirements
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Proficient in payroll systems and Microsoft Excel (including pivot tables and VLOOKUP); hands-on experience with HRIS platforms such as Workday, SAP, ADP, Oracle, or similar
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Excellent communication skills with proven ability to manage diverse stakeholders in a fast-paced, client-facing environment
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Demonstrated agility in managing shifting priorities, service volumes, and country-specific compliance requirements