Responsibilities:
- Daily execution on RTR operation process, including IC, reconciliation, analysis and reporting, etc.
- Review of analyst journal entries and balance sheet reconciliations.
- Facilitate the operational Change Request (CR) process;
- Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
- Initiate and own continuous improvement projects within area of his/her responsibilities
- Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
- Responsible for the management of the month end closing process, including posting of month end journals, preparation of inter-company cross charges, ensuring accurate, transparent and timely reporting of monthly, quarterly and yearly results.
- Ensure all balance sheet accounts are reconciled in accordance with the timelines.
- Control of the period end close for the entities ensuring compliance with the agreed closing checklist.
- Provide explanation for significant & unusual variance between estimated & actual profit & loss figures on quarterly basis.
- Work with regional shared services leadership to build out the RTR team to increase depth and reach of activities performed in shared services.
- Provide oversight and input on the ERP standardizations and initiative-specific technology enhancements to maximize productivity and further global standardization.
- Involved in continues improvement activities to improve the efficiency and effectiveness of the RTR process.
- To ensure clear communication of accounting issues identified and make sure these issues are tracked, resolved promptly and processes improved to prevent recurrence of the issue.
- Ensuring quality assurance
- Understand the customer and internal performance requirements of the processes delivered by the delivery location (as documented in the relevant process SIPOC)
- Understand process input and output requirements and take continuous and pro-active steps to monitor and control them as appropriate to meet performance and customer requirements
- Ensure high degree of compliance to the documented processes delivered such as adhering to the defined Standard Work Instructions (SWIs) and Local Work Instructions (LWIs) as appropriate
- Support all new ERP & support system implementations ensuring these are configured, tested and rolled seamlessly without impact on control, timelines or accuracy.
- Provide resiliency to the team by acting as a backup when necessary.
Qualification/Experience
- Finance and accounting degree holder, minimum 1 year relevant accounting experience, ACCA or equivalent preferred.
- Mandarin proficiency including Business Writing and communication.
- Sound Operations management experience (including SLA management) and client interaction skill
- Experience in managing unstructured problems
- Proactive in solving issues and clearing balance sheet open items.
- Familiar with F&A outsourcing operation and experience in SSC environment
- Rich client facing experience, good at communication with client
- Willing to work on bank holidays and weekends during quarterly close.
- Overtime may be required during peak periods