The Clinical Quality Specialist is responsible for performing Healthcare Effectiveness Data and Information Set (HEDIS) medical record review, supplemental data validation, data abstraction, and clinical data quality activities using internal and external clinical data sources. This role supports the accurate, timely, and compliant collection of clinical data for HEDIS reporting, regulatory submissions, and quality improvement initiatives. The specialist works collaboratively with providers, vendors, and internal departments to ensure compliance with NCQA, CMS, state, and organizational requirements while supporting data integrity and audit readiness. This position follows a hybrid work model consisting of remote and office-based work. Office location: 100 Church Street, New York, NY
Duties & Responsibilities
- Performs HEDIS medical record review, abstraction, data entry and validation activities in accordance with NCQA guidelines and organizational policies.
- Reviews and validates clinical documentation and coding from electronic medical records (EMRs), provider records, vendors, and other clinical data sources.
- Ensures the accuracy, completeness, and integrity of HEDIS data used for regulatory reporting and quality improvement initiatives.
- Ensures compliance with NCQA supplemental data standards.
- Identifies and resolves data discrepancies, documentation gaps, and data integrity issues.
- Participates in internal and external HEDIS audits and support audit readiness activities.
- Maintains compliance with NCQA, CMS, state, and organizational standards and requirements.
- Communicates with provider offices, vendors, and internal departments to obtain medical records and clarify documentation requirements.
- Prepares and maintains audit logs, tracking documentation, productivity reports, and compliance findings.
- Supports continuous quality improvement and process enhancement initiatives related to HEDIS operations.
- Collaborates with Quality Improvement, Analytics, Coding, and operational teams to support departmental goals and regulatory requirements.
- Additional duties as necessary and as directed
Minimum Qualifications
- Bachelor’s degree from an accredited college or university in Nursing, Public Health, Health Administration, Healthcare Management, Public Policy, or a related field required.
- Knowledge of MS Office Applications
Experience
- Minimum of one (1) year of experience in healthcare quality, HEDIS operations, medical record review, data abstraction, or healthcare analytics required.
Knowledge, Skills, And Abilities
- Working knowledge of HEDIS measures, clinical documentation standards, and healthcare quality programs.
- Knowledge of ICD-10, CPT, HCPCS coding, and medical terminology.
- Familiarity with EMR systems, data abstraction tools, and healthcare databases.
- Strong analytical, organizational, and problem-solving skills.
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite, including Excel and Outlook.
- Ability to work independently and meet strict deadlines during HEDIS season.
Preferred Qualifications
- Background in health care or managed care. This can include work experience and/or education.
- Experience with a health plan's quality improvement/management department
- Two (2) or more years of experience in Managed Care, Health Insurance, or Quality Improvement.
- Knowledge of NCQA HEDIS specifications, STAR, and QARR quality programs.
- Prior experience with HEDIS abstraction, chart review, audit support, or medical record validation.
- Experience working with provider outreach and cross-functional teams.
- Experience supporting regulatory audits and quality reporting initiatives
Compliance & Regulatory Responsibilities: Noted above
License/Certification: N/A
Hiring Range*:
- Greater New York City Area (NY, NJ, CT residents): $68,900 - $99,620
- All Other Locations (within approved locations): $61,300 - $91,120
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
- The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.