We're looking for Customer Support Executives!
Responsibilities:
- Provide customer support through various channels (calls, emails, chats) in English, Hindi, and Kannada.
- Address and resolve customer queries and complaints efficiently and professionally.
- Assist in troubleshooting product or service-related issues.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Maintain detailed records of customer interactions, feedback, and resolutions.
- Follow up with customers to ensure resolution and satisfaction.
- Contribute to improving support processes and enhancing customer experience.
Qualifications:
- Qualifications: 12th Pass or Graduate.
- Strong communication skills (written and verbal).
- Confidence in handling customer queries and complaints.
- Languages: Fluency in English, Hindi, and Kannada (mandatory).
- Problem-solving and troubleshooting abilities.
- Good interpersonal skills.
- Ability to work under pressure and manage multiple tasks.
(Note: Relevant applicants will receive an email requesting additional information as part of the next stage. The application process will be completed directly on the team's designated platform, and all subsequent communication and decisions regarding the opportunity are managed by the respective hiring team.)