Company Description Artisan Ice Co. is Dubai’s first boutique hand-cut ice company, operating from an open-space production facility equipped with state-of-the-art technology. The company specializes in producing HACCP-certified 300 lb blocks of premium ice for the region’s hospitality and beverage sectors. By highlighting its unique production processes, Artisan Ice Co. offers clients a transparent view into the craftsmanship and quality behind its products. Team members work in a dynamic environment where safety, precision, and innovation are central to daily operations.
Role Description The Administrator and Client Services role is a full-time, on-site position based in Dubai. This role is responsible for managing daily administrative tasks, including scheduling, data entry, documentation, and coordination of internal workflows to support smooth production operations. The Administrator and Client Services team member serves as a primary point of contact for clients, handling inquiries, processing orders, managing service requests, and ensuring a high level of customer satisfaction. Day-to-day responsibilities include maintaining accurate records, supporting basic finance-related tasks such as invoicing and payment tracking, and collaborating with production and management teams to ensure timely delivery of services. The role also involves monitoring communication channels, preparing reports, and contributing to continuous improvement of client service processes.
Qualifications
- Strong Client Services and Customer Service skills, with a focus on building positive, long-term client relationships.
- Excellent Communication skills, including clear verbal and written communication in English; Arabic proficiency is an advantage.
- Competence in Finance-related tasks such as basic invoicing, payment tracking, and support for financial documentation.
- Proven Administrative Assistance experience, including scheduling, record-keeping, document management, and office coordination.
- Good organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
- Comfort working on-site in a production facility and collaborating with cross-functional teams.
- Proficiency with common office software (e.g., MS Office, email, spreadsheets) and basic data entry tools.
- Previous experience in hospitality, food and beverage, or production environments is beneficial.
- Relevant diploma or degree in Business Administration, Customer Service, or a related field is preferred.