🚀 Senior Business Analyst | Salesforce Service Cloud | CRM | Jira | Confluence | REST APIs | Agile | Remote India
🔥 We're AgileEngine!
We’re hiring a Senior Business Analyst to bridge business stakeholders and technical teams within a large enterprise Salesforce Service Cloud environment.
You’ll own requirements from discovery through delivery, translating business needs into user stories and functional specifications while driving process mapping, stakeholder alignment, and UAT.
📍 Remote, India | 💼 5+ years
💥 Why Apply?
• Own requirements from discovery through delivery
• Translate business needs into user stories, BRDs & acceptance criteria
• Map current/future-state processes using BPMN, swimlanes & data flows
• Collaborate with Product, Engineering, Architecture & QA teams
• Lead UAT planning, testing & defect triage
• Analyze systems, data flows and integration requirements
• Participate in Agile/Scrum ceremonies
• Work with Salesforce Service Cloud and enterprise CRM processes
🚨 MUST-HAVE — CRUCIAL REQUIREMENTS
🔥 5+ years Business Analyst experience
🔥 Strong requirements elicitation & documentation
🔥 Strong business process modeling & analysis
🔥 Strong stakeholder management
🔥 Strong UAT planning, coordination & defect management
✅ Salesforce / CRM or comparable enterprise platform experience
✅ Integrations, data flows & APIs
✅ Jira & Confluence
✅ Agile/Scrum
✅ Excellent written & verbal communication
✅ Upper-Intermediate English
➕ Nice to Have
• Salesforce Service Cloud / Omni-Channel
• Salesforce object model & Flows
• REST APIs / middleware
• Data migration & analytics
• Contact center / customer service technology
• Salesforce Einstein / AI automation
• AI/ML requirements gathering
• Generative AI / prompt engineering
• Data governance & AI readiness
🛠️ Tech Stack
Salesforce Service Cloud • CRM • Jira • Confluence • REST APIs • Agile/Scrum • BPMN • UAT • Data Flows • AI
🎯 Crucial skills
🔥 Business Analysis — 5+ years
🔥 Requirements & User Stories
🔥 Stakeholder Management
🔥 UAT & Defect Management
🔥 Business Process Modeling
🔥 Salesforce / CRM
🔥 Jira + Confluence
🔥 APIs & Integrations
🔥 Agile/Scrum
🔥 Strong English Communication
⚠️ LAUNCHPOD / RESUME — CRITICAL
Please select ALL crucial skills in your LaunchPod application and clearly mention them in your resume.
Missing or incorrectly selected must-have skills may lead to automatic rejection.
📩 Interested? DM me with:
1️⃣ Email ID
2️⃣ Total Experience
3️⃣ Business Analyst Experience
4️⃣ Salesforce / CRM Experience
5️⃣ Service Cloud Experience
6️⃣ Requirements / User Stories Experience
7️⃣ UAT Experience
8️⃣ Process Modeling Experience
9️⃣ Jira / Confluence Experience
🔟 API / Integration Experience
1️⃣1️⃣ Agile/Scrum Experience
1️⃣2️⃣ AI / Salesforce AI Experience
1️⃣3️⃣ Current CTC
1️⃣4️⃣ Expected CTC
1️⃣5️⃣ Notice Period
1️⃣6️⃣ Current Location
🚨 Please don't use LinkedIn Easy Apply. Send me a DM with the above details.