Job Summary
We are a high-performing Order to Cash team.
You will play a key role to driving cash collection DSO and manage risk. You will partner with clients and internal teams to deliver a proactive, value-adding service across the region.
Job Responsibilities
- Posting, Clearing & Reconciliations: Execute posting, clearing, and account reconciliations in line with SLAs/KPIs.
- Collections & Cash Application: Monitor open orders and balances; coordinate actions to collect cash and reduce DSO, escalating risks as needed.
- Customer Experience: Handle inquiries with a customer-first mindset; resolve issues quickly and professionally.
- Stakeholder Support: Partner with the LATAM Sales team and cross-functional stakeholders to remove friction and improve outcomes.
- Risk & Controls: Track portfolio health (mid/long-tail LATAM accounts), identify risks, and support mitigation plans.
Required Skills
- Solid understanding of OTC/Finance processes (invoicing, collections, accounts receivable, order management).
- Ability to meet deadlines/SLAs, prioritize, and deliver results in a fast-paced environment.
- Strong analytical mindset and attention to detail.
- Customer-service orientation with clear, empathetic communication.
- Effective collaboration with Sales, Credit, and Operations.
Required Tech Skills
- Good MS Excel skills (filters, lookups, pivot tables for portfolio/aging/DSO tracking).
- Experience with ERP/finance systems (SAP experience is a plus).
Qualifications & Experience
- 2+ years in Finance Operations/OTC/AR/Collections or related roles (travel industry experience is a plus).
- Strong English and Portuguese (written and verbal).
- Spanish skills are desirable.
- Degree in Business/Finance/Administration or related field (desirable).
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference