Technical Business Analyst (Data & Digital Transformation)
Location : Auckland, NZ
About Us:
At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of a connected world and connected experiences. We thrive on change powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer experiences are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive change—connecting the digital, physical, and convergent worlds to deliver truly connected experiences.
Job Title: Technical Business Analyst (Data & Digital Transformation)
Role Overview:
We are seeking a highly analytical and technically proficient Technical Business Analyst to drive large-scale digital transformation and CRM migration initiatives. In this role, you will act as the critical link between business stakeholders, data architects, and engineering teams. You will be responsible for defining technical requirements, designing data migration strategies, and ensuring data integrity across complex enterprise platforms such as Salesforce, Siebel, and cloud-based databases.
Location:
Auckland
Key Responsibilities:
- Lead the elicitation and documentation of complex technical requirements, including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and Use Cases.
- Design and execute comprehensive data migration and cutover strategies for core entities including billing, assets, and customer contacts.
- Define delta-sync frameworks and exception-handling workflows to maintain business continuity during high-risk technical cutover windows.
- Develop data quality dashboards and automated remediation frameworks using SQL and Power BI to track and resolve defects across millions of records.
- Create detailed target-state process flows and operating models using BPMN, Visio, or Miro to validate data flows between legacy systems and modern cloud platforms.
- Facilitate cross-functional workshops with SMEs and vendors, providing executive-level reporting for Steering Committees regarding migration risks and governance outcomes.
- Actively participate in Scrum ceremonies, collaborating with multi-vendor teams to resolve process dependencies and data issues.
Required Technical Skills
- At least 10+ years or experience
- Deep experience with Salesforce (Service Cloud, CPQ), Siebel CRM, Matrixx, or BRM.
- Advanced proficiency in SQL for data validation, Snowflake for cloud data warehousing, and Power BI for reporting.
- Familiarity with Snowflake, Power BI.
- Expert use of Azure DevOps, JIRA, and Confluence for tracking delivery and documentation.
Equal Employment Opportunity Statement:
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions, with or without reasonable accommodations. Reasonable accommodations are also available in the hiring process for applicants with disabilities.