About the Company
DAT is looking for a Compliance Representative to join our Network Governance Team in Bangalore, India. You’ll bring your compliance experience and strong customer service skills to a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years.
About the Role
The Compliance Representative will be responsible for handling compliance-related inquiries and ensuring customer eligibility for services while maintaining high standards of customer service.
Responsibilities
- Handle inbound compliance related calls and emails.
- Review requests for service for new and existing accounts.
- Confirm customer eligibility for service, approve those that meet the established criteria and deny those that do not.
- Monitor credit reviews on new and existing accounts.
- Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.
- Verify and validate broker and carrier authority.
- Facilitate disagreements between customers. Act as a liaison in an effort to resolve disputes and collect funds on behalf of carriers.
- Maintain complete customer records, accurately update changes to customer records.
- Own the “Customer Experience,” by professionalism, initiative and follow through.
- Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services.
- Share potential sales opportunities with DAT Sales.
- Provide backup support to other Product Support teams by taking inbound calls, emails and chats.
Qualifications
- Bachelor’s degree in relevant field.
Required Skills
- 2-3 years of experience in a phone queue, professional office environment, working with customers and performing record keeping duties.
- Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired.
- A high degree of accuracy and attention to detail is essential.
- Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner.
- Excellent customer service and communication skills, in person, by phone, and email.
- A team player with a positive attitude.
- Reliability, punctuality, and a professional appearance.
Preferred Skills
- Advanced customer service skills and a passion for helping customers.
- Skilled at handling difficult situations and potentially upset customers.
Equal Opportunity Statement
DAT is committed to diversity and inclusivity in the workplace.