Work set up: Fully onsite - shifting /night shift
Qualification:
- Bachelor's Degree required (or Higher and other certificates with solid professional experience for more than 5 years (+)
- Excellent English communication skills, with the ability to confidently influence discussions and support client decision-making
- 8 years (+) in contact center/customer care and healthcare
- 8–12+ years of experience in operations, customer support, or related fields, with senior leadership experience.
- Strong experience in account management or as a Client Services Manager is required.
- US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
- Deep expertise in process improvement and operational transformation.
- Adaptable and flexible, with the ability to contribute effectively in a startup environment where priorities and responsibilities may evolve