Role: ServiceNow Platform Administrator
Location: Omaha, NE (Onsite – 5 Days a week)
Job Description
The ServiceNow Platform Administrator will support the administration, configuration, integrations, and ongoing optimization of the ServiceNow platform within a Government Cloud environment. This role is ideal for a detail-oriented platform professional with experience in ServiceNow change management, CI/CD practices, and enterprise integrations. The successful candidate must be a U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.
Responsibilities
- Administer, maintain, and enhance the ServiceNow platform to support business, technology, and operational needs.
- Configure and support ServiceNow workflows, forms, fields, business rules, UI policies, notifications, and related platform components.
- Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.
- Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable ServiceNow solutions.
- Manage and support ServiceNow change management processes, including development, testing, approval, and release activities.
- Apply CI/CD practices to support controlled, repeatable, and efficient ServiceNow deployments.
- Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.
- Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.
- Collaborate with cross-functional teams to support ServiceNow modules and capabilities across the organization.
- Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.
Qualifications
- Experience administering the ServiceNow platform in an enterprise environment.
- Hands-on experience with ServiceNow integrations.
- Experience with ServiceNow Change Management processes.
- Familiarity with CI/CD practices and release management within a ServiceNow environment.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work collaboratively with technical teams, business stakeholders, and platform users.
- Strong communication skills with the ability to explain technical concepts clearly and effectively.
- Detail-oriented approach with a focus on quality, documentation, and operational excellence.
- Must be a U.S. Person: U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.
- Preferred experience with one or more of the following ServiceNow areas:
- ITSM
- FSM
- App Engine
- Health & Safety