Systems/Business Analyst
Location: Denver, CO
Onsite Flexibility: Hybrid — preferred for candidates near Denver or Minneapolis (Tues/Wed/Thurs typical); remote acceptable for strong candidates
Contract Details
- Position Type: Contract
- Contract Duration: 12 months
- Pay Rate: $85.00–$90.00 / Hour (USD)
- Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Summary
This position supports the Service Management organization with openings across the ServiceNow Team, the Process Team, and a newly formed department within Service Management. The Business Analyst (BA) will act as the conduit between business needs and technology solutions, particularly focused on work within the ServiceNow platform and ITIL-aligned service management processes. The role involves designing, implementing, analyzing, and modifying systems for various applications; defining system objectives; and preparing system design specifications. This position is responsible for interface problem solving, gathering and analyzing client business requirements in order to identify and solve problems, and acting as a communication liaison between business and IT teams.
Key Responsibilities
Business Analysis
- Requirements Elicitation
- Business Process Analysis
- User Story Development
- Acceptance Criteria Development
- Current-State / Future-State Assessments
- Value Stream Analysis
Stakeholder Management
- Executive Communication
- Facilitation & Negotiation
- Relationship Management
- Conflict Resolution
- Influencing Without Authority
Product & Delivery
- Agile Methodologies
- Backlog Management
- Product Delivery Lifecycle
- Governance Processes
- Change Management
1. Relationship & Stakeholder Management
- Partner closely with business areas and stakeholders to understand needs and represent them during planning.
2. Requirements & Process Analysis
- Perform requirements gathering with business users.
- Analyze business processes, challenges, gaps, and desired outcomes.
3. Solution Delivery
- Support intake process for new requests.
- Translate business needs into actionable requirements for ServiceNow or process teams.
- Facilitate sessions, document requirements, and provide demos or supporting materials.
- Ensure solutions meet user experience and operational performance expectations.
4. Operational Support
- Monitor solution performance and assess process/system health.
5. Lifecycle Responsibilities
- Engage across full lifecycle: requirements, design, testing, implementation, and post-go-live support.
Day-to-Day Expectations
- Engage with business users submitting requests.
- Clarify needs, gather requirements, and collaborate with process owners.
- Work with developers/technical teams to translate and validate requirements.
Required Skills
- Broad understanding of ServiceNow platform capabilities and architecture
- Ability to align business needs with platform functionality
- Knowledge of Service Catalog, BCM, SecOps, SPM, HRSD, ITSM, and Automation capabilities
- Understanding of platform governance and best practices
- ServiceNow experience
- ITIL knowledge or certification
- Service Management / ITSM experience
- Requirements gathering & process analysis
- Project coordination or project management exposure (PMP not required)
- Ability to translate business needs into technical requirements
Preferred Skills
- Business Analyst Certification
- ITIL Foundation Certification
- ServiceNow Business Analyst Certification
- Agile or Scrum Certification
Education Requirements
- No formal degree requirement
- Relevant certifications (ServiceNow, ITIL) are beneficial
Work Environment / Physical Requirements
- Hybrid preferred for candidates near Denver or Minneapolis (Tues/Wed/Thurs typical for FTEs); remote acceptable for strong candidates
- Standard business hours; no nights, weekends, or travel
- Low-risk role — office/computer work only
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the Client
This organization is a major U.S. utilities and renewable energy provider, serving more than 3.7 million electric customers and 2.1 million natural gas customers across eight states — Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico, and Texas. As one of the nation's leading energy providers, it is actively investing in the clean energy transition, expanding renewable generation and grid modernization across its service territory. The company employs professionals spanning electrical and civil engineering, grid operations, environmental science, IT and cybersecurity, and finance and regulatory analysis — all supporting infrastructure that millions of people and businesses depend on every day. Recognized by the Human Rights Campaign as a Best Place to Work for LGBTQ Equality with a perfect Corporate Equality Index score for multiple consecutive years, this organization has built a culture around inclusion and respect, with approximately one in ten employees being veterans and 50 veterans holding senior leadership positions.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-12815 Industry: Data & Analytics