We are looking for a strategic and operational Delivery Lead to lead our Professional Services organization across Digital Marketing, AI Search, and Digital Experience.
This is a General Manager-level role responsible for customer outcomes, delivery excellence, profitability, growth, people leadership, and AI-driven innovation across multiple service lines.
What You’ll Do
- Lead multidisciplinary teams across Paid Media, SEO, Local Search, GEO, AI Search, Analytics, Content, Digital Experience, CRO, and Consulting.
- Own delivery quality, customer satisfaction, utilization, capacity planning, forecasting, and profitability.
- Build scalable SOPs, playbooks, governance, QA frameworks, and delivery processes.
- Partner with Customer Success and Sales on enterprise relationships, executive engagements, RFPs, SOWs, pricing, renewals, and expansion.
- Drive AI-first delivery, automation, and new service offerings to improve productivity, quality, and margins.
- Build dashboards and operating mechanisms to improve delivery predictability and operational efficiency.
- Lead and develop managers and multidisciplinary teams, building a strong leadership pipeline and high-performance culture.
What We’re Looking For
- 15+ years of experience in Digital Marketing, Agency Services, Professional Services, or Digital Consulting.
- 7+ years leading multidisciplinary delivery organizations.
- Strong experience managing enterprise customers, large teams, and multiple service lines.
- Strong understanding of digital marketing, SEO, analytics, content, digital experience, and emerging AI Search / GEO capabilities.
- Proven expertise in Professional Services financial management, forecasting, utilization, margins, pricing, SOWs, and account growth.
- Excellent executive communication and stakeholder management skills.
Success Looks Like
- Strong GRR, NRR, CSAT/NPS, and customer health
- Professional Services revenue and margin growth
- Improved utilization, delivery predictability, and profitability
- Increased cross-sell, upsell, and new service adoption
- Higher AI adoption and operational efficiency
- Strong leadership development, engagement, and retention
The Ideal Candidate
You are a General Manager, Professional Services Leader, Digital Strategist, and AI-first Operator who knows how to bring multiple capabilities together into a scalable, profitable, customer-focused delivery organization.
You don't need to be the deepest expert in every function—you need to know how to connect the dots, challenge experts, lead teams, and deliver measurable business outcomes.
What We Offer
- Competitive compensation and performance incentives
- Comprehensive benefits
- Global, collaborative, and innovative environment
- Career growth and professional development
- Opportunity to build and scale an AI-first Professional Services organization
Skills:- Professional services, PL/SQL, Team Management, Enterprise Resource Planning (ERP), martech, Search Engine Optimization (SEO), Analytics and Content Marketing