About the Role:
Open Secret is looking for an Offline Key Account Manager (KAM) to manage and grow our business across various offline and emerging retail platforms. ( Recurring Accounts)
The role will involve managing key accounts such as JioMart, MilkBasket, vending machine platforms, and other offline/retail partners, with a strong focus on driving sales, improving visibility, and ensuring smooth account operations.
Key Responsibilities
- Manage day-to-day business operations across assigned offline accounts and platforms.
- Manage platforms such as JioMart, MilkBasket, vending machine networks, and other emerging offline channels.
- Drive sales, revenue, and growth across assigned accounts. Manage product listings, assortment, pricing, inventory, promotions, and availability.
- Build and maintain strong relationships with platform/category managers and account teams.
- Plan and execute platform-specific promotions, offers, and visibility initiatives. Track account performance, identify gaps, and develop action plans to achieve targets.
- Monitor sales, inventory, fill rates, product availability, and other key account metrics.
- Coordinate with internal teams such as supply chain, finance, marketing, and sales to ensure smooth execution.
- Resolve operational issues related to orders, inventory, listings, pricing, payments, and reconciliations. Analyse platform performance and identify opportunities for growth and expansion.
- Track competitor activity, pricing, promotions, and assortment across relevant platforms. Prepare regular sales reports, forecasts, and account performance updates.
What We're Looking For:
- Experience managing platforms/accounts such as JioMart, MilkBasket, vending machine networks, BigBasket, Blinkit, Zepto, Swiggy Instamart, or similar platforms.
- Strong understanding of offline account management and retail operations. Experience in the FMCG/food/consumer goods industry is preferred.
- Strong analytical and problem-solving skills. Good command of Excel/Google Sheets. Strong communication, negotiation, and relationship-management skills.
- Ability to independently manage multiple accounts and deliver business targets.