Service Delivery Manager
Manchester
Salary: £37,000 - £40,000
We’re looking for an experienced Service Delivery Manager to join a growing Technology and Transformation function, taking ownership of service performance, application support, stakeholder relationships, and the ongoing improvement of technology services.
This is a varied role combining service delivery, supplier management, and technology improvement. You’ll work closely with technical teams and senior stakeholders to make sure services are performing effectively, issues are resolved quickly, and technology continues to support wider organisational objectives.
Key Responsibilities
- Own and manage service delivery against agreed SLAs, KPIs, and service standards
- Build strong relationships with stakeholders, understanding demand and ensuring technology services align with business needs
- Identify service issues, recurring problems, and opportunities for continuous improvement
- Manage third-party suppliers and ensure agreed service commitments are delivered
- Oversee application support, enhancements, upgrades, and planned maintenance
- Support technology change and new system implementations, ensuring services transition effectively into operational support
- Provide leadership and guidance to technical team members, supporting performance, development, and knowledge sharing
- Manage service reporting, capacity planning, and demand analysis to improve efficiency and service quality
- Work closely with technical teams to ensure appropriate security, risk, documentation, and operational processes are maintained
What We’re Looking For
- Proven experience in IT service delivery, application support, or a similar technology management role
- Experience managing SLAs, suppliers, incidents, problems, and service improvements
- Strong stakeholder management skills with the ability to communicate effectively across technical and non-technical audiences
- Experience leading, mentoring, or managing technical teams
- Strong planning, organisational, and problem-solving skills
- Experience working within ITIL or similar service management environments
- Good understanding of application lifecycle management, system changes, and technology projects
- Confident producing and presenting service reports, dashboards, and performance insights
- A proactive, adaptable approach with a genuine focus on improving services and supporting users
If this sounds like a good fit for you, or you know someone who would be a good fit, please get in touch either via [email protected], or call on 07401 087324 for a confidential chat.