Role Summary
We are looking for a Product Manager to drive the development and continuous improvement of technology products that combine physical devices, software capabilities and operational workflows.
This role will work closely with business, operations and technology teams to translate user and operational needs into scalable product solutions. You will be involved across the product lifecycle, from requirements gathering and solution design through testing, implementation and ongoing optimisation.
The ideal candidate has experience managing products within a hardware-enabled technology environment and is comfortable working across both technical and commercial stakeholders.
Key Responsibilities
Own and drive product enhancements across hardware-enabled products and supporting digital platforms
Gather business and user requirements and translate them into clear product requirements and solutions
Work closely with Engineering, Operations, Customer Service, Sales and other stakeholders throughout the product lifecycle
Coordinate hardware and software integration requirements and ensure alignment across different product components
Drive product testing, UAT, pilot implementation and production rollouts
Identify opportunities to improve user experience, operational workflows and product efficiency
Manage product issues and feedback, prioritising enhancements together with relevant stakeholders
Monitor product adoption, usage and performance to identify opportunities for continuous improvement
Maintain product requirements, documentation and relevant operational materials
Support product implementation and alignment across different markets
Requirements
3–5+ years of Product Management or related product experience
Experience working with hardware-enabled technology products, smart devices, connected devices or integrated hardware/software solutions
Good understanding of how hardware products interact with software applications and backend systems
Experience managing requirements, product testing, implementation and ongoing enhancements
Strong stakeholder management skills with the ability to work across technical and business teams
Structured and analytical approach to problem solving
Comfortable working in a fast-paced and evolving environment
Good to Have
Experience in B2B technology, enterprise solutions, retail technology, fintech, IoT or other device-led technology environments
Exposure to Android-based or other smart device ecosystems
Experience with device integration and third-party hardware/software components
Experience supporting regional or multi-market product launches and implementations
At EPOS, we help businesses owners and entrepreneurs to unleash the potential of their business.
EPOS is a dynamic and fast-growing company dedicated to transforming the retail and F&B industry with high-performance tech solutions. We empower businesses to thrive by improving operational efficiency, enhancing customer loyalty, and unlocking unlimited growth opportunities.
We pride ourselves on fostering a collaborative and innovative work environment, where employees can grow and make an impact. As a team, we are passionate about supporting businesses and creating long-lasting value for our clients.
Definitely not for the dull!