Posted on: September 10th, 2026
- Full Time
- Bremen, Georgia
- Posted 7 hours ago
Website SyncGlobal Telecom, LLC./Crossbeam
Crossbeam provides a powerful fiber-optic network across West Georgia—making high-speed internet available to more people.
Customer Service Representative
Location: Bremen, GA on-site
Expected weekly hours: 40 hr/wk
Key Skillsets: Customer support/service experience; Friendly, patient demeanor; Flexibility and eagerness to learn
Compensation: $16.00/hr
Job Description
The Crossbeam Customer Service Representative (CSR) serves in a frontline, customer-facing role. As such, this CSR will perform a variety of proactive and reactive functions that support SyncGlobal’s residential business segment. These functional areas of responsibility include fielding prospective subscriber service inquiries and active subscriber service requests, performing assigned new subscriber onboarding tasks, and maintaining subscriber-related account data.
Additional Responsibilities May Include Community Outreach Initiatives.
JOB DUTIES AND RESPONSIBILITIES
- Make outgoing calls to individuals registered at Crossbeam.net with the intended goal of turning prospects into subscribers
- Make outgoing calls to individuals who submit orders through Crossbeam.net for the purpose of confirming service selection and explaining service activation process
- Respond to general service- and account-related questions and requests via phone and email
- Enter and/or update subscriber account data into billing and operating system software (Webtop)
- Develop product and industry knowledge sufficient to assist subscribers with service selection and to answer subscribers’ service- and process-related questions of a semi-technical nature
Qualifications
Candidate/incumbents must meet the minimum qualifications as detailed below or have a combination of education and/or experience deemed equivalent by management.
Education
- High school diploma or equivalent
- Bachelor’s Degree from an accredited institution (preferred)
Experience
- Customer support experience
- Strong phone contact handling skills
- Working in a team environment
Driver Insurability
- Provide and maintain a valid driver’s license and vehicle insurance
- Provide and maintain a satisfactory Motor Vehicle Report
- Must be at least 22 years of age
Additional Skills And Abilities
- Pleasant and friendly telephone voice
- Excellent written and oral communication skills
- Type 40wpm with 95+% accuracy
- 10-key experience a plus
- Proficient with Microsoft Office suite
- Motivated and willing to learn
- Active listening
- Attention to detail
- Problem solving skills
- Sitting and/or standing at a desk for most of the workday
- Use computer for much of the workday
Benefits
- Paid training
- Referral program
- On-the-job training
- Health insurance
- 401(k)
- 401(k) matching
- Paid time off
- Vision insurance
- Dental insurance
- Short term disability insurance
- Long term disability insurance
SyncGlobal Telecom is an equal opportunity employer. All qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
SyncGlobal Telecom is a Drug-Free Workplace.
Full name
Email address
Message
Telephone Number
Address
Do You Meet the Job Requirements?
Yes No
Are You Currently Employed
Yes No
Where Did You Hear About This Job?
Upload CV
Upload your CV/resume or any other relevant file. Max. file size: 5 MB.
How Many Years of Experience Do You Have?
By submitting this form, I verify my understanding that consideration for employment is contingent upon successful completion of the company’s Pre-Hire Process. This process consists of a drug screen/DOT physical, background check, reference check, and a motor vehicle report investigation.
Comments are closed.