Required Skills & Experience
- Microsoft Teams Rooms — Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platforms
- Microsoft Teams Administration — Strong understanding of Teams admin centre, policies, calling, and meeting configurations
- Audio Visual Systems — Expert-level understanding of pro-AV components, signal flow, and integration with MTR. Hands-on experience with products from Shure, Crestron, Extron, Magewell, Blackmagic Design, Sennheiser, or equivalent
- Unified Communications — Solid grounding in UC principles, VoIP, SIP, and collaboration platforms
- Troubleshooting — Proven ability to diagnose complex, multi-vendor AV/UC issues across hardware, software, network, and configuration layers
- Room Design Awareness — Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants
- ITIL Certified — Foundation as minimum; practitioner-level preferred
- ServiceNow — Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting
- Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment
Desirable Skills
- Experience with Digital Employee Experience (DEX) platforms, ideally NexThink
- Microsoft certifications (e.g., MS-700, MS-720, or equivalent)
- Experience managing AV/UC test lab environments
- Experience in large, global, multi-site enterprise environments
- Familiarity with room booking systems and workplace technology integrations
- Experience with AV control systems programming (Crestron, Extron)
- Understanding of network requirements for real-time media (QoS, VLANs, bandwidth)