Rol: Polarion Administrator / Engineering Applications Support Analyst
Location: Lisle, IL 60532 (Onsite)
Must Have Technical/Functional Skills
· Hands-on experience in Polarion administration and L3 production support.
· Working experience with Teamcenter and related engineering applications.
· Knowledge of user administration, access management, application configuration, incident resolution, and problem management.
· Experience in troubleshooting, testing, and validating application updates and enhancements.
· Basic scripting or automation capability and experience developing operational reports.
· Ability to support enterprise applications during AME business hours.
Roles & Responsibilities
• Provide operational administration and L3 support for Polarion.
• Provide L2 support for Teamcenter and related engineering applications as required.
• Troubleshoot incidents and service requests and validate fixes, updates, and enhancements.
• Perform minor configurations, scripting, and automation support.
• Develop and deliver operational reports.
• Conduct root cause analysis for recurring issues and support preventive actions.
• Coordinate with global IT, infrastructure, and application teams.
• Maintain knowledge articles, support documentation, and peer training material.
• Provide general engineering IT and desktop application support where required.
Managerial Skills:
· Strong analytical, troubleshooting, and ownership skills.
· Clear written and verbal communication with global stakeholders.
· Ability to work independently in a ticket-driven AMS environment.
· Customer-focused approach with disciplined documentation and knowledge sharing.