About the Role
We are seeking a motivated and service-oriented IT Manager to join our expanding IT department.
Responsibilities
- Lead and manage the company’s IT infrastructure, systems, and day-to-day IT operations.
- Oversee the administration, maintenance, and security of hardware, software, networks, and cloud services.
- Provide hands-on technical support to employees and ensure a high level of IT service and responsiveness.
- Manage user accounts, access permissions, devices, and IT onboarding/offboarding processes.
- Develop and maintain IT policies, procedures, and security best practices.
- Monitor system performance, availability, and security, proactively identifying and resolving issues.
- Manage relationships with external IT vendors, service providers, and technology partners.
- Lead IT projects, including system implementations, upgrades, migrations, and infrastructure improvements.
- Ensure data security, backups, business continuity, and compliance with relevant security standards.
- Manage the IT budget, software licenses, hardware procurement, and technology-related expenses.
- Evaluate new technologies and recommend solutions that improve efficiency, security, and employee experience.
- Collaborate with management and other teams to understand business needs and align IT solutions with company goals.
Requirements
Must-Have Skills:
- Knowledge of Windows & macOS environments.
- Understanding of networking (DNS, DHCP, VPN).
- Ability to troubleshoot common hardware/software issues.
- Strong communication and teamwork skills.
- Experience with Active Directory (IAM, device management).
- Microsoft 365 administration (Exchange, SharePoint, Teams).
Nice-to-Have Skills:
- Familiarity with cloud identity management and security.
- Working in a retail org
Personal Qualities
- Excellent interpersonal skills.
- Strong customer service mindset.
- Eager to learn and grow in a large, rapidly expanding company.
- Responsibility, attention to detail, and problem-solving ability.
- Positive attitude and willingness to take initiative.
Why Join Us?
- Exposure to modern IT technologies.
- Supportive environment that encourages learning.
- Dynamic work environment with real impact.