Come to one of the biggest IT Services companies in the world! Here you can transform your career!
We are looking for a ServiceNow AI Consultant (Gen AI) who wants to learn and transform his/her career.
Requirements:
• 5+ years of experience with ServiceNow and ITSM process consulting.
• Advanced to Fluent English.
• Strong experience defining AI and Generative AI use cases within ServiceNow environments.
• Experience with AI/GenAI strategy, business case definition, and process assessment.
• Knowledge of AI Governance, Responsible AI principles, and human-in-the-loop controls.
• Experience gathering requirements for AI-powered solutions, including prompts, grounding strategies, and workflow integrations.
• Strong understanding of ServiceNow platform capabilities, ITSM processes, and ServiceNow AI solutions.
• Experience working with stakeholders to identify opportunities for productivity improvements through AI.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to collaborate with architects, developers, and business leaders.
• Analytical mindset with strong problem-solving abilities. • Experience working in Agile environments.
Nice to Have:
• Experience with ServiceNow Now Assist and Virtual Agent.
• Experience with Azure OpenAI or other Generative AI platforms.
• Background in Data Science, Machine Learning, or Conversational AI.
• Experience within Utilities or Energy industry. • ServiceNow AI-related certifications.
• ServiceNow CIS-ITSM certification.
• Knowledge of Knowledge Management and Service Operations processes.
• Experience supporting AI adoption and change management initiatives.
Key Responsibilities:
• Lead discovery workshops and identify high-value AI and GenAI use cases for ServiceNow ITSM.
• Assess organizational readiness, including process maturity, knowledge quality, historical data, integrations, and governance requirements.
• Define AI solution requirements, including prompts, grounding sources, workflow integrations, feedback mechanisms, and acceptance criteria.
• Establish AI governance frameworks covering data privacy, access controls, transparency, monitoring, testing, and auditability.
• Collaborate with architects and developers to implement approved AI capabilities within the ServiceNow platform.
• Validate AI solution quality, response accuracy, and business outcomes.
• Define success metrics, adoption strategies, pilot programs, and continuous improvement roadmaps.
• Facilitate stakeholder presentations, demonstrations, and executive discussions regarding AI initiatives.
• Support Responsible AI practices and ensure compliance with enterprise standards.
• Drive AI adoption and maximize business value from ServiceNow AI investments.
Preferred Certifications:
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS-ITSM).
• ServiceNow AI Certifications. • ITIL Foundation v4.
• Microsoft Azure AI Fundamentals (AI-900).
• Generative AI or Responsible AI Certifications.
<<<<<< Please attach resume in English >>>>>>
What do we offer?
• Health insurance
• Dental Plan
• Life insurance
• Meal/Food Voucher
• Childcare assistance
• Total Pass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform
Employment Type: CLT | Remote | 5x2
Compensation: Salary to be discussed + benefits
Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socio-economic background, race, color, national origin, religion, sex, gender identity or expression, age, marital status, disability, sexual orientation, or any other characteristic.
At Tata Consultancy Services, we promote an inclusive culture and continuously work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles, reinforcing our commitment to building a workplace that respects and values every individual.