We are looking for a highly motivated Onboarding & Customer Success Specialist to support a fast-paced SaaS environment focused on delivering a seamless onboarding experience for new customers.
This role is ideal for someone who enjoys client interaction, structured coordination, and high-touch communication while ensuring customers are successfully set up, trained, and fully engaged with the platform.
What you will do:
- Serve as the main point of contact for new customers during onboarding
- Guide clients through setup, activation, and training sessions
- Conduct outbound calls and follow-ups to ensure onboarding completion and attendance
- Coordinate schedules with internal teams and external partners to ensure readiness for training
- Track onboarding progress and update customer records in Salesforce
- Identify and resolve onboarding blockers to ensure smooth customer experience
- Support customer questions and provide clear guidance on product usage
- Collaborate with cross-functional teams to improve onboarding processes and documentation
- Monitor key onboarding metrics such as completion rates, delays, and drop-offs
What are we looking for:
- 1–5 years of experience in customer success, onboarding, account management, or similar client-facing roles
- Has experience working with US clients
- Comfortable handling high-volume client communication and outbound calls
- Experience working with US or international clients preferred
- Strong organizational and coordination skills
- Strong communication skills
- Hands-on experience with Salesforce or similar CRM tools
- Ability to work in a fast-paced, high-activity environment
- Strong communication skills and a proactive, solution-driven mindset
- Background in SaaS, tech, or digital platforms
- Experience in account management or sales support
- Exposure to SMB or high-touch client environments