Location: Johannesburg | Work Type: Hybrid / Remote | Job ID: J107265
About our client:
Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.
What you will be doing:
- Serve as the primary point of contact for operational clients, managing ongoing communications, regular service meetings, and escalation resolutions.
- Elicit, document, and validate client requirements for business processes and software solution changes.
- Partner closely with software developers, QA/testing teams, and project managers to translate client needs into clear technical specifications and user stories.
- Provide first-line functional support to clients, ensuring continuous operational alignment and clear release management communication.
- Identify operational gaps and system inefficiencies to propose quality improvements that enhance productivity and client satisfaction.
What our client is looking for:
- A relevant tertiary qualification would be beneficial (Finance, Accounting, Economics, etc.).
- 5+ years of experience within the financial services, trust, or pension administration sector.
- Track record in client service management, service delivery, or account coordination in a technology-enabled environment.
- Strong understanding of core financial concepts and operational workflows.
- Exceptional written and verbal communication skills across operational and management levels.
- Practical background in pensions, retirement funds, or trust administration is a strong advantage.
- Hands-on experience in business analysis, requirements gathering, or process mapping is a plus.
- Calm and composed under pressure with a high capacity for handling client escalations.
- Strong process-oriented and analytical problem-solving skills.
- Collaborative mindset with the ability to thrive in Agile software development environments.
For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers
Requirements
Client Service Manager, Financial Services, Pensions, Trust Administration, Business Analysis, Agile, Stakeholder Management, Requirements Gathering, Client Relations, Operational Support