As a Salesforce Developer, you’ll work on the team that builds and improves the systems that support customer service and operational processes. You’ll contribute to Salesforce Service Cloud, case management, omnichannel support, AI-powered tools, customer communications, and integrations with data platforms and other systems. You’ll also participate in the team’s DFR and weekly Ops Review processes.
Responsibilities
- Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
- Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
- Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.
Skills Required
- 5+ years of experience
- Apex
- LWC
- Flows
- Service Cloud
- Production Salesforce support/troubleshooting
- Operational/incident ownership
- Monitoring/incident management
- Salesforce integrations
- Omnichannel
- Routing/orchestration
- DFR-like experience
- Other observability/monitoring platforms.
- AI/agentic Salesforce experience
- Salesforce → Snowflake specifically
- Strong spoken English
Engagement Model: Direct Independent Contractor (Please read carefully)
This is an independent contractor opportunity based on a direct contractual relationship between Zoolatech and the individual service provider.
To facilitate this direct partnership, we engage with professionals who are registered and operate as a sole proprietorship, private entrepreneur, or an equivalent self-employment status in your country.
Please note, our model does not accommodate contracts through third-party intermediaries such as agencies, incubators, or umbrella companies. The essential requirement is your ability to enter into a service agreement and invoice Zoolatech directly. This is not an offer of direct employment
Please note that only candidates whose profiles closely match our requirements will be contacted.