Company: A Large Global Organization
Key Skills: RPA, AI Artificial intelligence, SQL, Power Querying, Power automate
Roles and Responsibilities:
- Support operational workflows involving automation, data validation, and exception handling across business processes.
- Perform reconciliation and variance analysis using spreadsheets, SQL, and Power Query.
- Review structured outputs such as JSON files and logs to identify data issues and process exceptions.
- Work with ticketing and service management platforms to track, resolve, and escalate operational incidents.
- Assist in maintaining and improving RPA and AI-supported operational processes.
Skills Required:
- 3 to 5 years of experience in operations, service delivery, data operations, quality assurance, or automation support.
- Hands-on experience with RPA and Artificial Intelligence in an operations or support environment.
- Strong working knowledge of SQL and Power Query for data analysis and operational reporting.
- Ability to manage structured data, reconciliation tasks, and variance analysis with accuracy.
- Experience supporting service workflows, ticketing tools, and operational issue resolution.
Good to Have:
- Exposure to Power Automate.
- Experience with Freshservice or similar service management platforms.
- Ability to read JSON or log files.
- Experience in a shared services or Global Capability Centre environment.
Education: Bachelor's degree in any discipline; Commerce, Science, Engineering, or Statistics preferred.