Hello,
Greetings from ZettaMine Labs Pvt Ltd!!
We are looking for Application Support Engineer (L2/L3) with exciting project opportunities.
Job Role: Application Support Engineer – L2/L3
Location: Bangalore
Notice Period: Immediate / 15 Days
Experience: 8-10 Years
Relevant Experience: Strong hands-on experience in L2/L3 Application & Production Support, ITIL processes, Advanced SQL, Incident/Problem/Change Management, RCA, Log Analysis, ServiceNow/ITSM, and 24x7 production environments.
Mandatory:
- Strong ITIL Process Knowledge – Incident, Problem, Change & Service Request Management
- Advanced SQL Expertise for troubleshooting, data analysis, and complex query writing
- Application/Production Support experience in a 24x7 environment
- Root Cause Analysis (RCA), Log Analysis & Incident Resolution
- ServiceNow or other ITSM Tool experience
- Excellent stakeholder communication skills
Good-to-Have:
- Cloud Platform Knowledge – Azure and/or AWS
- Excel Automation, VBA Macros, Pivot Tables & Reporting
- API and Application Integration understanding
- Batch Scheduling / Job Monitoring Tools
- Exposure to People, SGDIR, or IGG applications
- Application Monitoring Tools experience
Key Responsibilities:
- Provide L2/L3 application support for People, SGDIR, and IGG applications in a 24x7 production environment.
- Manage incidents, problems, changes, and service requests in accordance with ITIL processes.
- Perform advanced SQL-based troubleshooting, data analysis, and complex query writing.
- Conduct Root Cause Analysis (RCA) for recurring and critical production issues.
- Perform detailed application and log analysis to identify and resolve incidents.
- Monitor application health, performance, and production environments to ensure application stability.
- Automate operational reporting and repetitive activities using Excel, VBA Macros, Pivot Tables, and related tools.
- Work extensively with ServiceNow/ITSM tools for incident, problem, change, and service request management.
- Troubleshoot APIs, application integrations, and batch jobs.
- Monitor scheduled jobs and batch processes and take appropriate corrective actions.
- Work with Azure/AWS cloud platforms for application support and troubleshooting.
- Collaborate with development, infrastructure, database, cloud, and other technical teams for issue resolution.
- Engage with business and technical stakeholders and provide timely updates on production incidents.
- Maintain support documentation, troubleshooting procedures, knowledge articles, and RCA reports.
- Participate in 24x7 production support, on-call, and incident management activities.
Who Can Apply?
✔️ Strong experience in L2/L3 Application or Production Support.
✔️ Strong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management.
✔️ Advanced hands-on experience with SQL for troubleshooting, data analysis, and complex queries.
✔️ Experience working in a 24x7 production support environment.
✔️ Strong experience in RCA, log analysis, troubleshooting, and incident resolution.
✔️ Hands-on experience with ServiceNow or other ITSM tools.
✔️ Good understanding of application monitoring and production support processes.
✔️ Experience with Excel, VBA Macros, Pivot Tables, and reporting automation is preferred.
✔️ Understanding of APIs and application integrations.
✔️ Experience with batch scheduling and job monitoring tools is an advantage.
✔️ Exposure to People, SGDIR, or IGG applications is an added advantage.
✔️ Knowledge of Azure and/or AWS is preferred.
✔️ Strong communication and stakeholder management skills.
✔️ Ability to troubleshoot critical production issues and work effectively under pressure.
Candidate Details:
Please share the following details along with your updated resume: [email protected]
Full Name:
Contact Number:
Current Location:
Total Experience:
Relevant Experience in Application Support:
L2/L3 Production Support Experience:
ITIL Process Experience:
Advanced SQL Experience:
Incident Management Experience:
Problem Management Experience:
Change Management Experience:
RCA & Log Analysis Experience:
ServiceNow / ITSM Experience:
24x7 Production Support Experience:
Application Monitoring Experience:
API / Application Integration Experience:
Batch Scheduling / Job Monitoring Experience:
Azure / AWS Experience:
Excel / VBA / Pivot Table Experience:
People / SGDIR / IGG Application Experience:
Current Company:
Notice Period:
Current CTC:
Expected CTC:
We look forward to connecting with you!!
Thanks and Regards,
TAG Team