End User Desktop Support
📍 Adelaide SA | FIFO from Adelaide
📅 3-month contract | Likely to extend
🔄 Roster: 1 week work/ 1 week off
⏰ 12-hour shifts, Thursday to Wednesday
✈️ Flights & accommodation provided
🍽️ Food provided on site
About the Role
We are seeking an experienced End User Desktop Support Specialist to provide onsite IT support in a remote site environment.
Key Responsibilities
- Provide onsite Level 1 IT and desktop support, including laptop builds and troubleshooting.
- Support hardware, applications, unified communications and guest networks.
- Troubleshoot desktop and application issues and provide face-to-face support to end users.
- Manage incidents and service requests through to resolution.
- Perform daily meeting room diagnostic checks.
- Coordinate printer maintenance, consumables and hardware repairs with vendors.
- Manage hardware failures, replacement parts and physical installation.
- Maintain IT asset and equipment records.
- Provide regular updates to users and work closely with Service Desk and resolver teams.
- Perform other IT support duties as required.
About You
- Experience in desktop, service desk or onsite IT support.
- Strong troubleshooting skills across hardware and applications.
- Excellent customer service and communication skills.
- Comfortable working in a site environment.
- Ability to work 12-hour shifts on a FIFO roster.
- Strong incident and service request management skills.
- Service Desk/ticketing experience preferred.
Desired Skills and Experience
End User Desktop Support
📍 Adelaide SA | FIFO from Adelaide
📅 3-month contract | Likely to extend
🔄 Roster: 1 week work/ 1 week off
⏰ 12-hour shifts, Thursday to Wednesday
✈️ Flights & accommodation provided
🍽️ Food provided on site
About the Role
We are seeking an experienced End User Desktop Support Specialist to provide onsite IT support in a remote site environment.
Key Responsibilities
Provide onsite Level 1 IT and desktop support, including laptop builds and troubleshooting.
Support hardware, applications, unified communications and guest networks.
Troubleshoot desktop and application issues and provide face-to-face support to end users.
Manage incidents and service requests through to resolution.
Perform daily meeting room diagnostic checks.
Coordinate printer maintenance, consumables and hardware repairs with vendors.
Manage hardware failures, replacement parts and physical installation.
Maintain IT asset and equipment records.
Provide regular updates to users and work closely with Service Desk and resolver teams.
Perform other IT support duties as required.
About You
Experience in desktop, service desk or onsite IT support.
Strong troubleshooting skills across hardware and applications.
Excellent customer service and communication skills.
Comfortable working in a site environment.
Ability to work 12-hour shifts on a FIFO roster.
Strong incident and service request management skills.
Service Desk/ticketing experience preferred.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Ian Cardinal on +617 3472 6580 or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.