Job Title: Customer Service Representative
Location: Plano, TX
Job Type: Full-Time
Experience Level: Entry to Mid-Level
Job Summary:
We are looking for a Customer Service Representative to join our team in Plano, TX. The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing information about products or services. If you are a people person with strong communication skills and a passion for helping others, we’d love to hear from you!
Key Responsibilities:
- Handle incoming customer calls, emails, and chats in a professional and courteous manner.
- Resolve customer issues efficiently while ensuring customer satisfaction.
- Provide product/service information and assist with order placement, billing, returns, and technical support.
- Document all customer interactions in the CRM system accurately.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain knowledge of company products, services, policies, and procedures.
- Meet or exceed performance metrics related to response time, quality, and customer satisfaction.
Requirements:
- Bachelor’s degree is must.
- 1–3 years of customer service or call center experience.
- Excellent verbal and written communication skills.
- Proficiency in using computers, CRM systems, and basic MS Office tools.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude, patience, and a strong work ethic.