Director of Client Delivery & Operations – Market Research
Our client is a boutique, fast-growing consultancy at the intersection of luxury, consumer intelligence, and technology — working with prestigious international brands to understand the affluent and high-net-worth consumer. Their work spans bespoke research and a subscription-based consumer intelligence platform, giving global brands deep insight into affluent consumer behaviour.
They're looking for a Director of Client Delivery & Operations to be the final quality gate on everything they deliver — methodology, analysis, and presentation, across custom and subscription work, quant and qual alike. Their client base and project scope are growing in sophistication, including global brand tracking studies and international HNW research programmes, and this role exists to bring the senior technical oversight and delivery leadership needed to match that ambition.
You'll also play a central role in how the business adopts AI within delivery — genuinely hands-on, not just aware of it — helping capture the efficiency AI and agentic AI can offer while managing the risks with real judgement.
**What you'll bring:**
- 12+ years in delivery, market research operations, or consulting operations, ideally within research, insights, analytics, or consulting
- Strong methodological grounding across quant and qual, and genuine confidence overseeing large, complex studies for senior clients
- A background rooted in custom/bespoke research rather than subscription-only work
- Real, hands-on experience with AI and agentic AI tools within a research or data context
- Proven experience leading and developing teams
- Client experience within luxury retail, banking, insurance, hospitality, or luxury-adjacent consumer brands
- An agile, entrepreneurial mindset, and a genuine interest in growing long-term with a scaling business
**What's on offer:**
A competitive, market-benchmarked salary and package, including bonus, pension, and private healthcare. A hybrid working pattern based from a London office, with occasional international travel to collaborate with the wider global team. The opportunity to shape a growing, international consultancy at the leading edge of luxury and consumer intelligence.
Please note: sponsorship is not available for this role — candidates must already have the right to work in the UK.
*This search is being run on a confidential basis. The client's identity will be shared with shortlisted candidates directly. Interested candidates should apply with a CV in confidence.*
Nicholson Glover is a specialist recruitment consultancy founded in 2002. We focus exclusively on four disciplines: Customer Research & Insight, Strategy & Innovation, Data, Analytics & AI, and Product & Technology — placing mid-to-senior professionals with agencies, consultancies, corporate teams, and venture-backed businesses.