Product Ownership & Discovery
- Own multiple product capabilities and epics end-to-end, shaping the product roadmap and priorities from discovery delivery launch measurement and iteration.
- Understand user and business problems, define desired outcomes and success measures before committing to solutions.
- Use user research, data, experimentation and feedback to validate assumptions and inform product decisions.
- Translate product opportunities into clear hypotheses, user stories and acceptance criteria, and maintain a prioritized product backlog.
- Design user-centric experiences for consumer-facing digital and mobile products, working with UX/UI teams to create intuitive journeys that fit naturally into users' daily lives.
- Make trade-offs based on user value, business impact, evidence, technical feasibility and effort.
Product Delivery & Execution
- Be accountable for delivery of your product areas, including scope, timeline, quality, risks, dependencies and operational readiness.
- Work closely with Engineering, Design, QA, Operations and vendors to deliver iteratively using Agile/Scrum practices.
- Manage delivery plans, milestones and RAID items, proactively resolving issues and escalating early with options and recommendations.
- Define and track product success metrics such as adoption, engagement, retention and behavioural outcomes, using product analytics, user feedback and experiments to validate hypotheses and drive continuous improvement.
Vendor & Stakeholder Management
- Retain product ownership and accountability even where delivery is supported by external vendors.
- Set clear direction, priorities and expected outcomes for vendors rather than acting as an intermediary between stakeholders and delivery teams.
- Critically evaluate vendor recommendations and manage delivery performance, commitments, risks and dependencies.
- Align business, technology and other stakeholders towards common product outcomes and communicate progress, risks and trade-offs clearly.
Governance, Risk & Compliance
- Ensure product delivery complies with applicable organizational policies, security, data protection, privacy and operational requirements.
- Identify and manage product, delivery and operational risks throughout the product lifecycle.
- Work with Engineering, Security, Architecture and relevant governance teams to ensure appropriate controls and requirements are incorporated into solutions.
- Maintain appropriate documentation, traceability and governance while balancing compliance requirements with user experience and delivery effectiveness.
Team & Product Culture
- Operate as an owner, not a coordinator — proactively identify problems, challenge assumptions and drive issues towards resolution.
- Collaborate across Product, Engineering, Design, Data, Operations and vendors without rigid role boundaries.
- Contribute to continuous improvement, knowledge sharing and stronger product practices across the team.
- Demonstrate increasing ability to operate through ambiguity, influence stakeholders and take ownership of larger and more complex product areas.
Added Advantage:
- Experience in health and wellness, lifestyle or other consumer digital products.
- Technical understanding of APIs, system integrations, data flows, system dependencies and modern digital architectures.
- Ability to discuss technical options and trade-offs effectively with engineers and vendors.
- Understanding of non-functional considerations such as security, performance, scalability, reliability and operational support.
- Experience with large-scale digital platforms, industry-specific digital products or large-scale digital services.
- Experience working within security, privacy, governance and compliance requirements.
What We Are Looking For:
- Minimum Qualification: Diploma / Degree in IT or related discipline.
- At least 3 years of relevant experience in product management or digital product delivery, with experience owning and shipping digital products or capabilities.
- Strong outcome-oriented product thinking — able to frame problems, define success measures and priorities based on evidence and impact rather than simply delivering requirements.
- Experience owning product capabilities from discovery and backlog management through delivery, launch and iteration.
- Strong execution discipline, including management of scope, timelines, risks, dependencies, stakeholders and vendors.
- Experience working with Agile product development teams and good understanding of Agile/Scrum practices.
- Strong analytical, problem-solving, stakeholder management and communication skills.
- Proactive and collaborative mindset, with the ability to challenge assumptions constructively and work beyond strict role boundaries.
- Comfortable operating through ambiguity and able to bring structure and clarity to complex problems.
- Experience working with external technology vendors while retaining internal ownership of product decisions and outcomes.