Do you have a passion for conducting user research for digital products using both qualitative and quantitative methods? Do you have a collaborative mindset informed by creative problem-solving, adaptability, and curiosity? Then continue reading below for this UX Researcher Senior opportunity!
ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.
Want to know more about working at EdPlus? Check out the EdPlus website for more details about us.
We are seeking a UX Researcher Senior to support Enterprise initiatives within EdPlus on our Product and User Experience team. Every day you'll help improve the experience of millions of learners by driving user-centered research that informs product design and strategy. You will work with a cross-functional team (designers, engineers, UX writers, data analysts, and product managers) and lead both qualitative and quantitative research to identify pain points, uncover opportunities, and support the development of impactful digital experiences at ASU Online.
You will be primarily an individual contributor focused on leading high-impact UX research. At the same time, you will have opportunities to mentor student researchers, help coordinate research initiatives and systems, and contribute to the continued growth of the UX Research team. We're looking for someone who is equally energized by conducting exceptional research, collaborating across disciplines, and helping others succeed as our team continues to grow.
NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale AZ.
Essential Duties:
- Serve as a strategic UX research partner to product, design, engineering, and cross-functional teams to inform product strategy and decision-making.
- Plan and conduct generative and evaluative research using appropriate qualitative and quantitative methods, including interviews, surveys, usability testing, contextual inquiry, and analytics.
- Translate research goals into well-scoped research plans, selecting appropriate methods to answer key business and user questions.
- Analyze and synthesize research findings into actionable insights, delivering compelling research artifacts, reports, presentations, and dashboards to stakeholders, including executive leadership.
- Facilitate in-person and remote research activities, including interviews, focus groups, participatory workshops, and co-design sessions.
- Manage multiple research initiatives in an agile environment with shifting priorities and timelines.
- Mentor and provide day-to-day guidance to UX research student employees.
- Partner with the UX Research Director to coordinate research initiatives, improve team processes, and help scale the UX Research practice.
- Contribute to the continuous improvement of UX research methods, tools, and best practices.
- Assume or coordinate other duties or projects as assigned or directed.
NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale AZ.
Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Desired Qualifications:
- Evidence of a bachelor’s degree or higher in a related field (Psychology, Social Sciences, User Experience, etc.).
- Experience leading end-to-end UX research using qualitative and quantitative methods.
- Demonstrated knowledge of UX design principles and processes; hands-on UX design experience is a plus.
- Experience planning and leading complex research initiatives from discovery through synthesis and reporting.
- Experience collaborating with designers, product managers, engineers, data analysts, and other cross-functional stakeholders in agile environments.
- Demonstrated proficiency with UX research tools such as Qualtrics, UserTesting, Google Analytics, or similar platforms.
- Experience mentoring or supervising researchers, interns, or student employees, with the ability to coach others and support their professional growth.
- Demonstrated Interest in contributing to the growth of a UX Research team through mentorship, project coordination, and continuous improvement of research practices.
- A strong portfolio or work samples that demonstrate how research influenced product, design, or business outcomes may be required.
NOTE: Please answer the following questions in your cover letter:
- What interests you about this UX Researcher Senior role at EdPlus and how does it align with your experience and career goals?
- Describe one UX research project that best demonstrates your impact. Briefly explain the problem, your approach, and how your findings influenced a product, service, or business decision.
Salary & Benefits:
$75,000 - $85,000 per year; DOE
ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.
- Healthcare
- Financial Security
- Retirement
- Family Resources
- Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
- Discounts
Working Environment
Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is NOT a fully remote position.)
Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.
Department Statement:
As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.
ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
ASU EdPlus
Apply by 11:59 pm Arizona time on Friday, September 11, 2026.