SUMMARY OF FUNCTIONS:
The Senior Institutional Effectiveness Officer (SIEO) is responsible for the overall success of the Unit of Assessment and Effectiveness in the Office of VCIPE. As a senior-level professional, the SIEO will lead and promote a culture of effective assessment and evidence-based continuous improvement throughout the institution.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Lead and successfully operate the Unit of Assessment and Effectiveness to achieve its targets, ensuring that all activities are aligned with the strategic goals of the institution.
- Oversee and review annual effectiveness reports from all colleges for all academic programs, and provide recommendations for improvement.
- Collection, validation, and verification of OBEF data and supporting evidence from colleges and relevant administrative units, as well as HEDB data submission.
- Calculate, review, and monitor OBEF KPI scores and trends, identify performance gaps and areas requiring improvement, and coordinate with responsible units on corrective actions and follow-up.
- Prepare OBEF reports, summaries, and presentations for management, committees, colleges, and other relevant stakeholders.
- Manage surveys related to OBEF requirements and follow-up with colleges.
- Maintain organized OBEF evidence repositories and historical records to ensure data and supporting documentation are traceable and available when required.
- Provide guidance to KPI owners/reporters and relevant units on OBEF requirements, calculations, evidence, reporting, and MoHSER updates.
- Champion the establishment of a culture of evidence-based assessment, evaluation, and continuous improvement across all academic and non-academic units of the University, providing guidance and support as needed.
- Develop and implement training and professional development programs for faculty and staff in areas related to institutional effectiveness.
- Organize and lead assessment workshops for academic units, utilizing best practices to enhance understanding of new processes for continuous quality improvement and closing the loop.
- Research and provide information on benchmarking and best practices in institutional effectiveness, and develop strategies to implement these practices at the institution.
- Conduct feedback surveys for academic and non-academic units of AU to identify areas for improvement and opportunities for growth.
- Develop, implement, and coordinate comprehensive plans for educational outcomes assessment, ensuring that all programs are aligned with the institution's goals and objectives.
- Prepare Annual Report, survey reports, corrective/improvement action reports, and Institutional Assessment and Effectiveness Summary Report.
- Audit course files for all programs and provide recommendations for improvement.
- Prepare responses to QAA and WSCUC reports related to assessment and effectiveness, ensuring that the responses are accurate and comprehensive.
- Perform other tasks as directed by the VCIPE.
QUALIFICATIONS & EXPERIENCE:
- Bachelor degree with at least five years’ experience in assessment and effectiveness reporting.
- Experience of working with senior academics.
- Experience of working successfully to deadlines under pressure.
KNOWLEDGE & SKILLS:
- In-depth knowledge of assessment practices for continuous improvement, with experience of implementing best practices in an institutional setting.
- Expertise in determining and enhancing institutional effectiveness, with experience of developing and implementing strategies to improve institutional performance.
- Experience of working with MOHESR’s OBEF KPIs and Corrective Action Plans (CAPs).
- Experience of submitting OBEF KPIs data to MOHESR using HEDB and API.
- Ability to rapidly assimilate information and take control of a project, working to a very tight deadline, with excellent project management and problem-solving skills.
- Exceptional written and verbal communication skills, with experience of producing high-quality reports and presentations for senior-level stakeholders.
- Highly developed communication, interpersonal, and influencing skills, with a proven ability to work effectively with a wide range of colleagues, including senior-level colleagues.
- Excellent organizational and prioritizing skills, with the ability to manage multiple projects and priorities simultaneously.
- Excellent IT skills, including word processing, data analysis, and database management.
WORKING CONDITIONS:
- Work is normally performed in a typical interior/office work environment.
- No or very limited physical effort required.
- No or very limited exposure to physical risk.
- The position may entail work after duty hours, on weekends, holidays and in emergency (i.e. may be subject to “on-call” responsibilities).
SUPERVISION:
Reports to: The Vice-Chancellor for Institutional Planning and Effectiveness.
Working Relationships & Subordinates: This position has no supervisory responsibilities.