Key Responsibilities
- Lead end-to-end delivery of eCommerce, ERP, and system integration projects.
- Manage the complete project lifecycle including Discovery, Planning, Execution, Testing, UAT, Deployment, and Sign-off.
- Define and manage project scope, timelines, deliverables, resources, budgets, and milestones.
- Ensure projects are delivered on time, within scope, budget, and quality expectations.
- Act as the primary point of contact for clients and manage stakeholder expectations.
- Lead and coordinate cross-functional teams including Developers, QA, Solution Architects, Business Analysts, and ERP teams.
- Identify project risks, dependencies, and issues and implement effective mitigation plans.
- Drive project delivery using Agile/Scrum, Waterfall, or Hybrid methodologies.
- Manage project profitability, resource utilization, and allocation of appropriate skills to projects.
- Oversee SIT, UAT, production releases, and project closure activities.
- Prepare project status reports, dashboards, executive summaries, and other project documentation.
- Coordinate with Sales teams, ERP vendors, clients, and internal delivery teams.
- Support revenue growth from existing clients and follow up on project milestones and payments.
- Drive process improvements and ensure adherence to project management best practices.
Mandatory Skills
- 8+ years of experience in Project Management, preferably in software development or technology projects.
- Strong experience managing end-to-end SDLC projects.
- Experience with Agile/Scrum, Waterfall, and Hybrid project delivery models.
- Strong stakeholder and client management experience.
- Experience managing project scope, timelines, budgets, resources, risks, and profitability.
- Strong team leadership and cross-functional coordination skills.
- Excellent communication, presentation, and problem-solving abilities.
- Experience in project reporting, documentation, and executive communication.
Preferred Skills
- Experience in ERP implementation or integration projects.
- Knowledge of ERP platforms such as Microsoft Dynamics 365, NAV, or Business Central.
- Experience with B2B/B2C eCommerce platforms, preferably Magento, Shopify, or BigCommerce.
- Experience in eCommerce integration projects and omnichannel ecosystems.
- Exposure to Manufacturing, Retail, Distribution, or Wholesale domains.
- Experience managing multi-region or global stakeholders.
- PMP or other Project Management certification is preferred.
- MBA or relevant management qualification is an added advantage.