ServiceNow CTA / Technical Architect – Chennai - HYBRID
Role: ServiceNow Certified Technical Architect / ServiceNow Platform Architect
Experience 8–12+ years overall IT experience is common for senior architect roles.
Around 5–8+ years of hands-on ServiceNow experience.
Experience leading enterprise-scale ServiceNow implementations.
Strong client-facing consulting and architecture experience.
Key responsibilities
- Own end-to-end ServiceNow technical architecture.
- Define platform architecture, roadmap, governance and technical standards.
- Translate business requirements into scalable ServiceNow solutions.
- Design HLD/LLD, data architecture, integration architecture and security models.
- Define instance strategy, upgrade strategy and customization approach.
- Lead architecture reviews and guide developers/technical teams.
- Drive platform modernization, technical-debt reduction and best practices.
- Work with senior/C-level stakeholders and conduct architecture workshops.
- Support presales, solutioning, RFPs and proposals where required.
Architecture expertise expected
A CTA-level candidate should be comfortable explaining:
- CMDB architecture & CSDM
- Data model and data migration
- Discovery and Service Mapping
- Integration patterns
- Security / ACL architecture
- Domain separation
- Instance strategy
- Upgrade-safe customization
- Performance and scalability
- DevOps / CI-CD
- ATF
- Governance and coding standards
- Enterprise architecture
- Now Assist / AI capabilities
Certifications
- ServiceNow Certified Technical Architect (CTA) – mandatory for some roles
- CSA – Certified System Administrator
- CAD – Certified Application Developer
- CIS certifications in relevant modules
- ITIL is often useful
- CMA – Certified Master Architect can be an alternative/preferred credential for some senior roles.