💼 We’re Hiring: Technical Account Manager
📌 Location: Mumbai
⏰ Time: 9:30 AM – 6:30 PM
🗓️ Working Days: Monday – Friday
👤 Experience: 4–8 years
FirstHive is looking for an experienced Technical Account Manager to drive customer success, deliver technical solutions, and identify account growth opportunities.
What you’ll do:
- Work with clients and internal teams to gather requirements and design technical solutions
- Manage client deliverables, integrations, testing, and deployments
- Create BRDs, FSDs, user stories, solution documents, data maps, API formats, and test scenarios
- Conduct client demos and business reviews
- Monitor account health, manage risks and escalations, and drive customer adoption
- Identify upsell and expansion opportunities in collaboration with Sales
What we’re looking for:
- BE/B.Tech in IT/CSE, BCA, or MCA
- 4–8 years of experience in Technical Account Management, Technical Solutioning, or Technical Product Management
- Strong experience in application/data integrations, requirement gathering, data mapping, impact & gap analysis
- Hands-on experience with Postman, JIRA, Databases, MS Office, and ChatGPT/LLMs
- Strong communication, analytical, stakeholder management, and problem-solving skills
- Preferred: CDP/MarTech, MySQL, JavaScript, or MDM
Why FirstHive?
- Fast-growing global B2B SaaS startup
- Excellent growth opportunities and competitive remuneration
- Collaborative team and exposure to leading global organizations