Role Summary
We are seeking a Pega Administrator with 4+ years of experience managing enterprise Pega platforms, including environment administration, application deployments, production support, performance tuning, security, and DevOps-based operations. The candidate will be responsible for maintaining platform reliability, availability, security, and performance while supporting releases, upgrades, and day-to-day production activities.
Key Responsibilities
- Administer and support Pega environments across Dev, QA, UAT, and Production.
- Coordinate application deployments, platform upgrades, patches, and environment configuration activities.
- Monitor Pega systems, troubleshoot platform and application issues, and provide production support.
- Manage user accounts, roles, permissions, authentication, and other Pega security configurations.
- Work with development, infrastructure, database, and DevOps teams to support CI/CD processes and releases.
- Perform performance monitoring, tuning, root cause analysis, and capacity planning for Pega environments.
- Assist with platform migrations, disaster recovery, backup processes, and high-availability implementations.
Required Skills
- 4+ years of hands-on experience in Pega Administration.
- Strong understanding of Pega architecture, deployments, environment management, and platform configuration.
- Experience working with Linux/Windows environments and databases such as Oracle, SQL Server, or PostgreSQL.
- Working knowledge of Jenkins, Git, Azure DevOps, or comparable CI/CD technologies.
- Understanding of REST/SOAP integrations and Pega security and authentication configurations.
- Strong analytical, troubleshooting, communication, and production support skills.
Preferred Skills
- Pega CSA/CSSA certification.
- Experience with Pega Cloud, AWS, Azure, Docker, or Kubernetes.
- Knowledge of monitoring and observability tools such as Splunk or Dynatrace.
Key Competencies
- Pega Platform Administration
- Environment Management & Production Support
- Deployments, Upgrades & Patching
- Performance Tuning & Monitoring
- Security & Access Management
- CI/CD & DevOps
- Troubleshooting & Root Cause Analysis
- Cloud & Infrastructure
- Disaster Recovery & High Availability