Be the driving force behind our next generation of AI-powered SaaS solutions for the MSP industry!
Own the full product lifecycle of cutting-edge apps from concept to launch!
Work Setup: Remote, Monday–Friday from 4PM to 1AM Phil Time
Fixed Rest Days: Sat–Sun
Key Responsibilities
- Product Ownership: Lead the strategy, roadmap, and execution for AI-powered apps, including
- ticket triage, ticket QA, and sentiment analysis, ensuring alignment with company goals and client
- needs.
- Cross-functional Collaboration: Work closely with engineering, data science, design, marketing,
- and sales to deliver high-quality products on schedule.
- Client-Centric Development: Engage with MSP clients and internal stakeholders to gather
- requirements, validate product value, and ensure exceptional user experience.
- Market Analysis: Monitor industry trends, competitor offerings, and customer feedback to inform
- product strategy and feature prioritization.
- Performance Tracking: Define and track key product metrics, using data-driven insights to guide
- product improvements and reports on outcomes.
- Documentation & Training: Ensure clear product documentation and support materials are
- available for both internal teams and clients.
- Prototyping & Iteration: Lead rapid prototyping and MVP releases, especially for new AI-driven
- features and apps, leveraging client feedback for continuous improvement.
Qualifications
- 3+ years of product management experience, preferably in SaaS, AI, or automation products.
- Demonstrated success managing GenAI/ML-powered/AI agent products from concept to launch.
- Strong technical acumen and experience working with data science and engineering teams.
- Experience with cloud AI platforms (Azure OpenAI, AWS) and usage-based billing models is highly
- desirable.
- Excellent communication, collaboration, and client management skills
- Analytical mindset with a passion for data-driven decision-making.
- Experience working in agile environments and managing multiple priorities.
- Have the ability to work flexibly and effectively with cross-functional teams across the US, China, and the Philippines
- Ready to take on the challenge? Apply now at MSPbots!