AI Tester & Forward Deployed Engineer
Role Overview
We are looking for an AI Platform Tester & Forward Deployed Engineer who will combine strong testing and quality-assurance capabilities with hands-on exposure to customer-facing solution engineering.
The role will be responsible for validating AI Platform capabilities, testing AI Workers, conversational workflows, integrations, and end-to-end customer journeys, while gradually taking ownership of demo development, PoCs, and customer-specific solution configurations.
Job Location : Bangalore /Pune /Mumbai /Delhi or Hyderabad
Key Responsibilities
1. AI / Agentic Workflow Validation
Test AI Workers, Agentic AI workflows, Voice AI, Conversational AI, APIs, integrations, and platform configurations.
Perform exploratory testing to identify edge cases and unexpected AI behavior.
Test complete business workflows rather than only individual platform components.
Validate whether AI Workers correctly understand user intent, access the required knowledge, make decisions, invoke tools, and complete actions.
Test exception handling, escalation scenarios, hallucination risks, and incorrect inputs.
Develop test scenarios covering both happy paths and negative/edge cases.
Help define quality benchmarks for AI-driven customer journeys.
2. Demo & PoC Development
Build basic vertical and horizontal demos using existing platform capabilities.
Configure AI Workers, prompts, knowledge bases, workflows, tools, and integrations.
Support creation of customer-specific PoCs
Convert business requirements into simple technical workflows.
Configure demo environments and prepare realistic test data.
Support customer demonstrations by ensuring the demo environment is stable and functional.
3. Customer & Field Support
Participate in customer discovery and technical requirement discussions.
Understand customer business processes and translate them into AI use cases.
Support during workshops, PoCs, and executive demonstrations.
Troubleshoot issues encountered during customer engagements.
Capture recurring customer requirements and identify opportunities for reusable solutions.
Skills & Competencies
Technical
Basic understanding of Generative AI, LLMs, Agentic AI, Conversational AI, and Voice AI
Understanding of APIs, JSON, REST APIs, webhooks, and system integrations
Basic scripting/programming knowledge in Python, JavaScript, or similar
Understanding of databases and data structures
Familiarity with Postman or similar API testing tools
Experience with Jira or equivalent defect/task management tools
Understanding of cloud and SaaS platforms
Basic knowledge of prompt engineering and AI evaluation
Testing
Functional and integration testing
API testing
Regression testing
End-to-end workflow testing
Exploratory testing
Test case design
Root-cause analysis
Defect lifecycle management
Negative and edge-case testing
FDE / Customer Skills
Strong problem-solving ability
Ability to understand business processes
Customer-oriented mindset
Ability to translate business requirements into technical workflows
Good communication and presentation skills
Comfortable working in ambiguous and fast-changing environments
Willingness to work directly with Sales, Product, Engineering, and customers
Experience
Recommended experience: 2-5 years
Suitable backgrounds include:
QA / Software Testing
Automation Testing
AI/ML Testing
Technical Support / Product Support
Solution Engineering
Pre-Sales Engineering
Implementation / Professional Services
Conversational AI / Chatbot development
SaaS platform configuration
Candidates with strong testing fundamentals and 1-2 years of exposure to AI platforms or customer-facing technology projects would be particularly suitable.