We are expanding our retail footprint and are excited to announce the opening of a new boutique. As part of our continued growth in the fine jewellery industry, we are looking for passionate individuals who take pride in delivering exceptional customer experiences and have a keen eye for detail and aesthetics.
Join us in shaping a refined and inspiring shopping experience, where craftsmanship, elegance, and personalised service come together. If you are service-driven, enjoy working in a dynamic retail environment, and are eager to grow with a reputable jewellery brand, we would love to hear from you.
Fine Jewellery Retail Executive
You are responsible for delivering a great client experience, building our brand one customer at a time and ultimately driving our business through sales.
You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills.
The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is above all, committed.
Key responsibilities include but are not limited to:
Customer Service and Sales:
● Being a brand ambassador reflecting the company core values
● Ensuring the very best levels of customer service.
● Selling, directing and driving sales.
● Offering a personal shopping and styling experience to our clients.
● Delivering the monthly and seasonal sales targets and working closely with the team to do so.
● Ensuring that customers are added to the Database.
● Maintaining a Customer book of key customers and VIP’s.
● Leading by example when it comes to follow-up and clienteling.
● Managing after sales-service of client’s
● Perform daily retail centric Tasks such as stock count, administrative duties
Be Team Player/Buddy
● Demonstrate a high degree of maturity and integrity.
● Lead by example and model behavior that reflects the company's core values.
● Manage conflict professionally and take ownership for your part in the team dynamic.
● Share weekly sales report and insights with the team
● Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Stock Management:
● Working closely with the Operations team to ensure healthy stock levels
● Keeping stock replenished and stock rooms tidy.
● Conducting regular stocktakes.
The Ideal Candidate
Attitude:
● A highly motivated and competent individual that is driven by targets
● Passion for People, Design, Jewellery and Gemstones
● A self-starter able to set the standard by their own professionalism and attitude.
● Comfortable working in a fast paced retail environment.
● Must be energetic, self-motivated and self-organised.
● Willingness to work hard and always have the intention to drive the business forward.
● Being able to work on several tasks at a time.
● Be capable of working to deadlines / ability to prioritise / optimal time management.
Skills:
● Proven work experience in luxury industry, watches and jewellery or beauty field for at least 2 years
● Proficiency in Microsoft
● Experience using Google Suite is a plus.
● Additional Language skills are a plus.
● Gemmological Certification is a plus.