About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies. Location: Bangalore (WFO)
Grade: H1
Designation: Senior Associate
Process: US Bank
Number of Positions: 15
Minimum Criteria
- All H1 grade employees can apply. It will be a lateral movement for H1 grade employees.
- Applicants should have completed a minimum tenure of 12 months in the organization and 12 months in their current role as on 01st August 2026.
- Performance rating of CME or above in the last 6 months.
- No documented disciplinary issues/PIP in the last 6 months.
Role & Responsibilities
- Has a minimum of 12 months of experience in the Residential Mortgage platform and demonstrates a strong understanding of mortgage documentation, processes, and compliance requirements
- Possesses in-depth knowledge of assigned processes and serves as a reliable point of contact for process-related guidance, support, and issue resolution
- Demonstrates strong learning agility, quickly adapts to new responsibilities, embraces challenges, and consistently delivers results in the assigned role
- Effectively clarifies process-related queries, exceptions, and decision-making rationale, ensuring adherence to process guidelines and business requirements
Educational/Professional Qualifications
- Graduate degree or equivalent of (10+2+3) year of education
Required Skills
- Very Good knowledge of US Mortgage Servicing in specific.
- Expert in the current process and understand the process requirements related to whichever process he is working.
- Good understanding of reports and performance management.
- Ability to work under stringent deadlines and work with the team to meet deadlines.
Competencies That Will Be Assessed
- Mortgage Process and Domain expertise
- Communication and Collaboration
Selection Procedure
- HR Screening
- Group Discussion (If required)
- Personal Interview
Application Process & Timelines
Last date to apply on the job posting is 28th August 2026
PS: Strictly no extension allowed on Timelines
The selected candidates must be released with immediate effect from the date of the announcement of the results.