Role Purpose: Responsible for designing, implementing, and maintaining enterprise network infrastructure and plays a key role in troubleshooting complex issues, executing network projects, and driving operational excellence. This role focuses on ensuring network reliability, performance, and security while supporting business operations.
Key Responsibilities
- Manages day-to-day network operations, including monitoring, incident management, and troubleshooting.
- Performs structured troubleshooting, problem management, RCA, performance optimization and escalations handling.
- Assists in design and implementation of scalable and secure network solutions.
- Supports network upgrades, migrations, patching, software upgrades, capacity management and resilience improvements.
- Implements network security controls, ACLs, firewall policies, zero trust segmentation and access governance.
- Ensures end-to-end network observability, monitoring integration and proactive detection of performance degradation.
- Maintain accurate and up-to-date network change documentation, operational runbooks, and standard operating procedures to support knowledge management and team continuity.
- Guide junior engineers in the routine tasks and support escalations
Key Performance Indicators (KPIs)
- Network availability and performance SLA adherence
- MTTR & incident resolution effectiveness
- Network change success rate
- Network optimization gain metrics (latency, throughput, packet loss reduction)
- Control / policy compliance and standardization adoption
- Reduction in repeat network incidents