About The Role
We’re hiring a Customer Success Manager to build lasting relationships with our users. You’ll ensure customers succeed with Aurius, helping them maximize value and drive growth.
Responsibilities
- Onboard new customers and guide them through setup.
- Serve as the primary contact for customer accounts.
- Track customer health and proactively resolve issues.
- Share feedback with product and engineering to improve Aurius.
- Drive adoption, renewals, and expansion opportunities.
Requirements
- 3+ years in customer success or account management.
- Strong interpersonal and communication skills.
- Familiarity with SaaS or B2B workflows.
- Proven ability to manage multiple accounts.
- Customer-first mindset and problem-solving ability.
Benefits & perks
Remote-first, flexible work culture
- Health & wellness benefits
- Paid time off
- Learning & development budget