About The Opportunity
A fast-scaling SaaS innovator in the last-mile delivery and logistics tech space, we empower enterprises and logistics providers to automate, optimize, and track delivery operations across North America. Our remote-first, globally distributed team thrives on delivering seamless customer experiences through intelligent automation—backed by agile workflows, cloud-based tools, and a culture of ownership and impact. Role & Responsibilities
- Manage inbound/outbound communications—emails, calls, and internal tickets—with precision and professionalism.
- Update and maintain digital records, databases, and CRM entries for delivery ops, driver logs, and customer requests.
- Coordinate scheduling, calendar management, and meeting logistics for cross-functional teams across time zones.
- Process invoices, expense reports, and vendor documentation using cloud-based finance tools (e.g., QuickBooks Online, Xero).
- Support logistics coordinators with real-time data entry, status updates, and delivery exception notes.
- Generate weekly operational reports and dashboards using Google Sheets or Excel for internal stakeholders.
Skills & Qualifications
- Must-Have
- Google Workspace (Docs, Sheets, Drive, Gmail)
- Microsoft Excel (pivot tables, formulas, data validation)
- CRM Platforms (e.g., HubSpot, Salesforce, Zendesk)
- Slack or Microsoft Teams
- QuickBooks Online or Xero
- Data Entry & Accuracy
- Calendar Management (Google Calendar, Outlook)
- Remote Collaboration Tools (Zoom, Notion, Trello)
- Preferred
- Experience in logistics, delivery, or supply chain ops
- Familiarity with ERP or TMS platforms
- Basic understanding of delivery SLAs or KPIs
Benefits & Culture Highlights
- 100% remote with flexible hours—work from anywhere in Canada
- Modern tech stack & async-first collaboration for maximum autonomy
- Growth path into ops, customer success, or project coordination roles
Skills: customer,excel,management