Job Description
NICE CXone Cognigy Aentic AI Developer
- Minimum 3 years of experience in Conversational AI, Virtual Agent, Chatbot, Bot Development, or Contact Center AI platforms.
- Hands-on experience with Cognigy.AI and NICE CXone / NICE Mpower Agentic AI solutions.
- Strong understanding of NLP, NLU, intent/entity design, dialogue management, and conversational design.
- Experience with voice bot / chatbot design for customer service and contact center workflows.
- Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML.
- Exposure to GenAI / LLM platforms such as Azure OpenAI, OpenAI GPT, or Vertex AI.
Design, develop, and customize Cognigy.AI and NICE CXone Agentic AI conversational solutions.
- Build and maintain flows, intents, entities, context management, business logic, and dialogue orchestration.
- Develop AI-powered virtual agents for voice and digital customer interaction channels.
- Integrate Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, knowledge bases, and enterprise systems.
- Configure Agent Assist, Knowledge AI, virtual agents, and AI-powered customer journeys.
- Develop API/middleware components; support testing, troubleshooting, tuning, deployment, and production support.
- Work with architects
- Cognigy.AI Platform
- NICE CXone / NICE Mpower / Agentic AI
- NICE CXone Studio, Digital Experience, Agent Assist, Knowledge AI
- REST APIs, Webhooks, JSON, XML
- JavaScript, Node.js, Python
- Salesforce Agent Voice, ServiceNow, CRM integrations
- Azure OpenAI / OpenAI GPT / GenAI / LLM platforms
- Git, DevOps, CI/CD tools
Salary Range- $85,000-$120,000 a year