Role Description
Location: UST Gdansk office - onsite 1 day a week
Languages: Fluency in French + English
Shifts: Mon to Fri, with No 24/7 shifts
Job Description For IT Service Desk Specialist
We are recruiting for a French + English speaking IT Service Desk Specialist who will join our team Gdansk, who provide functional and technical support in Workplace Services area for the employees of our customers.
The Role
In this position, you will:
- Provide remote first level support to our end users within their Workplace environment
- Be the first point of contact for all request regarding hardware and software
- Log and manage user incidents received by phone, email, ticket or other channel
- Provide solutions or workaround to our end users
- Report problem based on ITIL standard practice
- Recommend IM&T Services modifications to reduce user impact
- Participate to different testing, deployment and stabilization activities
- Contribute across all aspects of continuous improvement.
What You Will Bring
- University degree in IT or equivalent years of experience in IT field
- Minimum 2 years of experience working as an IT Support Engineer/ infrastructure support role
- Fluent in French and English - MUST
- Strong knowledge of Microsoft-based operating systems
- General knowledge of IT infrastructure (Lan, WAN, Windows servers, active directory)
- Good knowledge of IT hardware (PC, Printer, scanner, smartphones etc.)
- Basic Knowledge in SAP system (account, print) ITIL qualification would be appreciated
Hurry & apply for a more details conversation!
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Skills
Customer Support; Incident Management; Ticketing Systems; Production Support; ITIL; Process Documentation; Infrastructure Support; ServiceNow; Problem Management.