Job Posting: Internet Sales Representative
Must Have Varifiable Previous Internet Sales Experience
Company: Honda of Pasadena
Location: Pasadena, CA
Position: Internet Sales Representative
Job Type: Full-Time
Connect with Customers and Drive Our Digital Success
Honda of Pasadena is a family-owned dealership committed to making the car-buying experience as smooth and enjoyable as possible. We believe in building lasting relationships with our customers and our team. We're seeking a dedicated and digitally savvy Internet Sales Representative to join our team. In this role, you will be the primary point of contact for our online customers, guiding them through their journey with a helpful and expert approach. This position focuses on exceptional customer interaction and sales performance, rather than managing a team.
Your Role: A Trusted Guide in the Digital Showroom
As an Internet Sales Representative, your mission is to provide an outstanding online experience for every person who connects with us. You'll manage incoming digital leads, answer questions with clarity and warmth, and help potential buyers find the perfect vehicle to fit their needs. Your focus will be on nurturing relationships and building trust from the first click, ensuring every customer feels understood and prioritized.
What You'll Do Day-to-Day: Key Responsibilities
- Manage Online Inquiries: Respond promptly and professionally to all internet, phone, and email inquiries with a customer-focused attitude.
- Nurture Customer Relationships: Guide potential buyers through the sales funnel, providing information, scheduling appointments, and maintaining consistent follow-up.
- Utilize Digital Tools: Master our Customer Relationship Management (CRM) system to track all customer interactions, manage your pipeline, and ensure no lead is left behind.
- Enhance the Online Experience: Serve as a knowledgeable resource on our Honda products, financing options, and dealership services, making the online research and buying process seamless.
- Achieve Performance Goals: Meet and exceed monthly goals for lead response times, appointment setting, and vehicle sales, contributing directly to our dealership's success.
- Collaborate for Success: Work closely with our on-site sales and finance teams to ensure a smooth transition for customers from online inquiry to in-store purchase.
What You Bring to the Team: Qualifications and Skills
Required:
- Proven experience in a customer service, sales, or automotive role.
- Exceptional written and verbal communication skills, with an ability to build rapport through digital channels.
- A strong passion for customer satisfaction and a genuine desire to help people.
- Comfortable using computers, email, and various software applications.
- A positive, self-motivated attitude and the ability to work effectively in a fast-paced environment.
Preferred:
- Previous experience in automotive internet sales.
- Familiarity with CRM software (e.g., VinSolutions, DealerSocket).
- Knowledge of the Honda product line.
- Bilingual abilities are a plus.
Why Join Honda of Pasadena?
We're committed to the growth and well-being of our team. We offer a supportive, collaborative environment where your contributions are valued. When you join our family, you can expect:
- Competitive compensation with performance-based incentives.
- Comprehensive benefits, including medical, dental, and vision insurance.
- 401(k) plan for your future.
- Paid time off (PTO) and vacation days.
- Employee discounts on vehicles, parts, and service.
- Opportunities for professional development and career growth within our family-owned company.
Our Commitment to You
At Honda of Pasadena, we foster a culture of respect, integrity, and excellence. By supporting our team members, we can provide the best possible service to our customers. We are an equal opportunity employer that celebrates diversity, fostering an inclusive environment for all employees.
Ready to Make a Difference?
If you are a customer-focused individual with a knack for digital communication and a drive to succeed, we would love to hear from you.
Apply now to start your career with the Honda of Pasadena family.
Job Type: Full-time
Pay: $75,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Internet Sales: 2 years (Required)
Ability to Commute:
- Pasadena, CA 91107 (Required)
Ability to Relocate:
- Pasadena, CA 91107: Relocate before starting work (Required)
Work Location: In person