This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista Pleno de Cobrança based in Brazil.
This role focuses on supporting and improving operational processes within a dynamic financial services environment.
You will manage escalated customer-service cases, including sensitive demands involving regulatory and legal channels.
The position combines operational analysis, process improvement, reporting, and cross-functional collaboration.
You will monitor systems, workflows, and key indicators to identify deviations, failures, and opportunities for improvement.
A strong emphasis is placed on using generative AI and automation to increase productivity and operational efficiency.
You will conduct deep dives into specific challenges and translate data-driven insights into practical process enhancements.
The role is ideal for an organized, proactive professional who enjoys solving problems and improving the customer experience.