Company: Plus People
Location: Bengaluru
Work Mode: Work from Office
Experience: 2–4 Years
Job Type: Full-time
Level: Individual Contributor
Plus People is hiring an Account Manager for an AI-powered technology company serving retail brands. The role involves managing client accounts, driving product adoption, ensuring renewals and identifying opportunities for upselling and account expansion.
Key Responsibilities
- Own client relationships and manage a portfolio of accounts.
- Drive customer retention, product adoption and account growth.
- Conduct regular client reviews and present business outcomes.
- Monitor account health, usage and customer feedback and take proactive action.
- Manage renewals and identify upsell/cross-sell opportunities within existing accounts.
- Build relationships with multiple stakeholders across client organizations.
- Support pilots, onboarding and ongoing adoption across store teams.
- Identify opportunities to expand the product into new departments or business functions.
- Visit client offices and retail stores to understand customer requirements and improve adoption.
- Work closely with Product, Engineering and leadership teams to resolve customer requirements.
- Use AI tools and automation to improve reporting, customer communication and account management processes.
- Maintain accurate account information and reports using Excel or Google Sheets.
Requirements
- 2–4 years of experience in Account Management, Customer Success, Client Servicing or Inside Sales, preferably in SaaS.
- Experience with renewals, upselling, cross-selling or revenue targets.
- Strong relationship management and commercial understanding.
- Excellent communication skills in English and Hindi; knowledge of an additional Indian language is a plus.
- Good knowledge of Excel/Google Sheets, including pivot tables and data analysis.
- Comfortable interacting with senior stakeholders and frontline/store teams.
- Strong problem-solving, ownership and communication skills.
- Comfortable working in a fast-paced environment and travelling for client/store visits.
Good to Have
- SaaS, AI or technology industry experience.
- Offline retail or store operations experience.
- Experience expanding accounts to additional departments or stakeholders.
- Hands-on experience with AI/LLM tools and automation.
- Basic SQL knowledge or experience working with technical/product teams.
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Benefits:
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid sick time
Work Location: In person