Job Information
- Date Opened 09/15/2026
- Job Type Full time
- Industry Technology
- City Los Angeles
- State/Province California
- Country United States
- Zip/Postal Code 90001
Job Description
Position Overview
Advancio is seeking a detail-oriented and customer-focused IT Technical Aid to support our Information Technology team. This role is responsible for providing first-level technical support, assisting with hardware and software troubleshooting, supporting printing operations, and helping maintain IT equipment and infrastructure. The ideal candidate is service-oriented, organized, and capable of resolving routine technical issues while escalating more complex situations when necessary.
Key Responsibilities
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Provide technical support to internal users regarding hardware, software, and general IT-related issues.
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Identify, document, track, research, and resolve incoming support requests.
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Escalate high-priority or complex technical issues following established procedures.
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Assist with routine systems testing and validation activities.
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Review and support the development of user manuals, procedures, and instructional materials.
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Install, configure, maintain, and troubleshoot:
- Desktop and laptop computers
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Printers and multifunction devices
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Video display terminals
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Network cabling and related hardware
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Support operations involving office-grade and high-speed commercial printers.
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Perform basic maintenance and troubleshooting of IT equipment.
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Assist IT professionals with production support and daily operational tasks.
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Maintain accurate documentation of support activities and issue resolutions.
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Handle and transport office supplies and equipment weighing up to 20 pounds.
Requirements
Education
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High School Diploma or equivalent required.
Experience
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Minimum of 2 years of experience in an Information Systems or Information Technology environment.
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Experience supporting desktop software installations and configurations.
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Experience operating or supporting high-speed commercial printers is preferred.
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Experience providing technical support and customer service.
Technical Skills
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Basic knowledge of computer hardware and software troubleshooting.
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Ability to install and configure desktop applications.
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Understanding of printers, peripherals, and workstation equipment.
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Familiarity with operating systems and common productivity software.
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Ability to follow technical procedures and documentation.
Soft Skills
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Strong customer service orientation.
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Problem-solving and analytical thinking.
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Sound decision-making abilities.
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Excellent verbal and written communication skills.
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Organizational and time-management skills.
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Ability to work independently and as part of a team.
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Strong attention to detail.